Amazon Connect delivers more natural agentic voice experiences with expanded language support and speech controls

Amazon Connect now supports over 50 languages including Spanish, French, Italian, Japanese, Korean, Portuguese, and Thai, along with more than 100 new voice options. Conversational improvements make AI interactions sound more fluid and responsive, enabling smoother conversations with seamless response pacing that fills natural pauses, more accurate turn-taking to prevent overlap, and speech controls to adjust speed, volume, and emotion to match brand tone. These enhancements allow AI agents to understand, reason, and act across voice and digital channels, adapting responses to match customer tone and sentiment while maintaining a natural conversational pace. For more information, see the Amazon Connect Customer Administrator Guide. For the full list of supported languages and voices, see Supported Languages. For region availability, see the availability of Amazon Connect Customer features by Region.