AWS First Steps
New feature

Amazon Connect Customer enables managers to chat with their data

Amazon Connect Customer now allows managers to query their data in plain language and receive instant answers, evidence, and solutions. It analyzes over 150 metrics to identify performance drivers and recommend actions.

Amazon Connect Customer enables managers to chat with their data using natural language, receiving answers, evidence, and solutions in seconds. It analyzes over 150 metrics across self-service, agent performance, and queue performance to identify issues, explain causes, and recommend best actions. For example, managers can ask which queues are best candidates for automation, and the system returns a prioritized list with confidence scores and projected impact. This feature is available in all AWS Regions where Amazon Connect Customer AI Agents are supported.

Why it matters

This update provides Amazon Connect operations managers with streamlined data analysis and decision-making capabilities.

Read the original AWS announcement

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