AWS First Steps
New feature

Amazon Connect Customer adds one-click drill-down on real-time metrics dashboards

Amazon Connect Customer dashboards now allow supervisors to drill down into real-time queue and routing profile performance with a single click, enabling quick reassignment of agents to reduce backlogs.

Amazon Connect Customer dashboards now support drilling down into real-time queue and routing profile performance. With a single click, supervisors can drill from a summary view into pre-filtered routing profile, queue, agent, or routing step widgets. For example, a supervisor who sees a spike in queue wait times can immediately drill down to agent activity for a specific queue and reassign agents to reduce the backlog. This one-click drill-down on real-time metrics dashboards is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect Customer is offered.

Read the original AWS announcement

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