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Amazon Connect Customer launches Agentic CX designer (NLX) in preview

Amazon Connect Customer now offers Agentic CX designer (NLX) in preview, a no-code canvas for designing AI-powered self-service experiences with Live Sync to guide customers in real time.

Amazon Connect Customer now offers Agentic CX designer (NLX) in preview, a no-code canvas for designing and deploying AI-powered self-service experiences. This allows businesses to build voice and digital experiences that combine agentic and deterministic AI, transforming customer service with enterprise-grade control and reliability. Teams can move from designing conversations and integrating systems to testing, simulation, and launching production-ready experiences in weeks rather than months. Live Sync enables real-time guidance within web or mobile apps during voice or chat conversations, turning spoken exchanges into hands-on experiences.

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