AWS First Steps
New feature

Amazon Connect Customer now allows exporting cases to CSV from the agent workspace

Amazon Connect Customer enables agents to export cases to CSV directly from the agent workspace, simplifying data sharing with internal teams and external stakeholders. Admins can control access via security profile permissions.

Amazon Connect Customer now supports exporting cases to a CSV file directly from the agent workspace, making it easier to share case data with internal teams and external stakeholders such as vendors, legal teams, or business partners. Agents can filter and select cases and choose which case fields to include in the export. Admins can control access using a security profile permission. The Cases feature is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town).

Read the original AWS announcement

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