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Amazon Connect Customer now supports assigning up to 7 security profiles per user with granular access controls

Amazon Connect Customer increases the limit of security profiles per user from 2 to 7, enabling granular access controls for each business line

Amazon Connect Customer now supports assigning up to 7 security profiles per user, increased from the previous limit of 2. This allows an agent serving multiple lines of business to have a distinct, scoped permission set for each one, enforced through tag-based or hierarchy-based access controls. The increased limit provides greater flexibility to align your security model directly with your organizational structure. For example, a financial services company with separate lines for credit cards, mortgages, auto loans, personal banking, investments, insurance, and fraud can now assign an agent seven security profiles, one per line of business, each granting access only to resources tagged for that specific division. This ensures least privilege access without requiring a single overly broad profile. This feature is available in all AWS regions where Amazon Connect is offered

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