AWS First Steps
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New feature

Amazon Connect Customer expands testing and simulation to validate flow action outcomes

Amazon Connect Customer now allows you to validate the outcomes of your customer experience flow actions during testing and simulation. You can now verify the data returned when an action completes, such as a Lambda function response, an Amazon Lex resolved intent, or variables set by an Agentic CX block.

Amazon Connect Customer lets you verify action outcomes during testing and simulation, including Lambda function responses, resolved intents from Amazon Lex, and variables set in Agentic CX blocks. This enables quicker issue resolution and more confident flow releases by identifying the exact action that returns unexpected results, rather than tracing downstream steps.

Why it matters

This update benefits developers and deployment teams by enabling more reliable verification that customer experience flow actions are functioning as expected.

Read the original AWS announcement

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