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AWS announces Amazon Connect Customer Services Competency

The Amazon Connect Customer Services Competency certifies service partners with proven expertise in transforming enterprise-wide customer experience on Amazon Connect

AWS has announced the Amazon Connect Customer Services Competency, a new AWS Specialization that helps customers identify Services Partners with proven expertise in transforming enterprise-wide customer experience on Amazon Connect Customer. The Amazon Connect Customer Competency recognizes Services Partners across two categories: Contact Center Transformation and AI-Powered Customer Experience. Partners validated in this Competency have demonstrated technical depth and proven success in migrating legacy contact centers and operationalizing AI at scale on Amazon Connect. This is the first AWS Competency directly aligned to an AWS service, replacing the Amazon Connect Service Delivery Program designation, which will be deprecated on June 1, 2027. AWS Partners on the Services Path who are validated or differentiated members and have demonstrated customer success with Amazon Connect are encouraged to apply.

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