Amazon Quick now supports smart approvals for agentic actions

Amazon Quick supports smart approvals, reducing unnecessary prompts while maintaining human oversight for critical actions. As agents perform more tasks on behalf of users-such as sending emails, updating records, or creating tickets-requiring approval for every step causes approval fatigue and weakens oversight. Smart approvals use a separate review model called a classifier to evaluate each action for user requests, automatically approving routine actions and presenting significant ones to the user for review. Existing policies always take precedence. Smart approvals only review actions set to "ask every time"; rejected actions remain rejected, and smart approvals do not grant new permissions. The classifier presents actions with greater impact-such as sending content outside the organization, changing permissions, deleting content, making payments, or actions beyond the user's requested scope-to the user for review. Each auto-approval applies only to the exact action reviewed. If a review fails or times out, the action is forwarded to the user. Smart approvals are enabled for all users by default, with administrators able to control usage via custom permissions, and users can disable it for conversations or scheduled executions via chat options. AWS CloudTrail logs each action taken through smart approvals and any changes to user smart approval settings. Smart approvals are available in all AWS regions where the Amazon Quick agent feature is supported.

Why it matters

Amazon Quick is a service that provides agent capabilities, and this update adds a feature to streamline the approval process for actions performed by agents.