AWS First Steps
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New feature

Amazon Connect Customer automatically saves in-progress emails as drafts

Amazon Connect Customer automatically saves in-progress emails as drafts, allowing agents to resume work without losing progress when connectivity is interrupted or when their browser is accidentally closed or refreshed

Amazon Connect Customer automatically saves in-progress emails as drafts, allowing agents to resume without losing progress even if disconnected or the browser refreshes. Saved drafts can be restored, including message body, recipients, subject, and attached files, and accessed via Amazon S3 for integration with other applications.

Why it matters

A feature that ensures customer service agents can complete email processing even when interrupted during email correspondence

Read the original AWS announcement

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