AWS First Steps
New feature

Amazon Connect Customer now automatically refreshes scheduling metrics

Amazon Connect Customer now updates scheduling metrics in real time, helping managers respond faster to schedule changes

Amazon Connect Customer now automatically updates scheduling metrics on the scheduling page, giving managers immediate visibility into the impact of schedule changes. For example, adding a team meeting for ten agents from 10 AM to 11 AM automatically updates metrics such as net available headcount and projected service level. This enables workforce managers to make faster, more informed decisions throughout the day by seeing how schedule adjustments affect staffing coverage.

Why it matters

This update is particularly useful for schedule managers and HR leaders seeking to optimize staff scheduling

Read the original AWS announcement

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