AWS First Steps
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New feature

Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status

Amazon Connect Customer now supports viewing metrics segmented by customer lifetime value and repeat-caller status, enabling early identification of trends before they appear in aggregate data.

Amazon Connect Customer now enables metrics display split by lifetime value and repeat callers, allowing you to identify at-risk groups before they appear in aggregated results and take actions such as routing high-LTV customers to the most effective agents, adjusting knowledge bases or self-service flows for repeat callers, or refining agent guidance for segments with declining satisfaction.

Why it matters

Amazon Connect Customer helps analyze and optimize customer service. This update allows users to view metrics segmented by customer lifetime value and repeat-caller status, enabling early identification of issues and appropriate actions.

Read the original AWS announcement

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