AWS First Steps
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New feature

Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions

Amazon Connect Customer Global Resiliency now enables long, persistent chat experiences across linked AWS Regions, allowing end users to resume conversations with full context and history without repeating information.

Amazon Connect Customer Global Resiliency now offers persistent chat experiences across linked AWS regions. End users retain full context, metadata, and transcripts between regions, eliminating repetitive information. Agents access complete conversation histories across regions for personalized service. For example, a user can start a chat in US-East (N. Virginia) and resume in US-West (Oregon). Enable global routing to use this feature, available in all supported AWS regions. See the Amazon Connect Customer administration guide for details.

Why it matters

This update is relevant for customers using Amazon Connect Customer Global Resiliency, particularly those needing to maintain chat continuity across AWS Regions.

Regions: Same as Amazon Connect Customer Global Resiliency

Read the original AWS announcement

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