Amazon Connect Customer custom metrics now supports tag-based access control
Amazon Connect Customer now allows tag-based access control for custom metrics, enabling teams to fully manage their own metrics while granting view-only access to others and restricting visibility to protected metrics.
Amazon Connect Customer now supports tag-based access control for custom metrics, allowing admins to manage who can view, create, or modify each metric. This prevents unintended changes by one team to metrics used by others. By assigning tags to metrics and setting access rules on those tags, teams can fully control their own metrics while only viewing others, with no access to restricted metrics. Search also follows these access rules, showing only metrics users are permitted to view or manage.
Why it matters
Amazon Connect Customer is a cloud-based contact center service that helps manage and analyze customer service. This update allows more granular control over access to custom metrics shared across multiple teams.