Amazon Connect Customer custom metrics now supports tag-based access control
Amazon Connect Customer custom metrics now support tag-based access control, allowing teams to manage their own metrics while restricting others to view-only access.
Amazon Connect Customer now supports tag-based access control for custom metrics, allowing users and roles to manage viewing, creating, and modifying permissions. By assigning tags to metrics, teams can fully control their own metrics while restricting others to view-only access or no access at all, ensuring shared libraries remain editable only by authorized personnel.
Why it matters
Amazon Connect Customer custom metrics address access management challenges when multiple teams use them, enabling team-specific metric management and access control.