AWS First Steps
New feature

Amazon Connect Customer can now import evaluation form PDFs using AI

Amazon Connect Customer now allows managers to import a PDF of an evaluation form from a third-party quality management application and automatically recreate it in Connect using AI, simplifying migration of existing quality programs.

Amazon Connect Customer now lets managers import PDF evaluation forms from third-party quality applications and automatically recreate them using AI within Connect, simplifying migration of existing quality programs. By uploading a PDF and selecting the scoring method (percentage or point-based), Connect Customer automatically extracts sections, questions, answer options, and scoring to draft an evaluation form, minimizing manual edits before activation. Users can also provide natural language instructions to refine the form during creation, such as splitting complex questions. This feature is available in US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Europe (Frankfurt) AWS regions.

Why it matters

Amazon Connect Customer is a tool for managing customer engagement and evaluations. This update simplifies the migration of existing quality programs by allowing evaluation forms to be imported and recreated without rebuilding them.

Read the original AWS announcement

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