Amazon Connect Customer can now import evaluation form PDFs using AI
Amazon Connect Customer now allows managers to import evaluation form PDFs using AI, automating the migration of existing quality programs by extracting questions and scoring methods, with natural language adjustments available.
Amazon Connect Customer lets managers import PDF evaluation forms from third-party quality applications and automatically recreate them using AI within Connect, simplifying migration of existing quality programs. By uploading a PDF and choosing percentage or point-based scoring, Connect Customer automatically extracts sections, questions, answer options, and ratings to draft the form. Natural language instructions can further refine the import or adjust the form during creation, minimizing manual edits before activation. This feature is available in US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Europe (Frankfurt). For details and pricing, see the documentation and pricing page.
Why it matters
Amazon Connect Customer is a tool for customer service evaluation and feedback management. The ability to import evaluation form PDFs using AI enables more efficient migration of existing quality programs.