AWS First Steps
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New feature

Amazon Connect Customer now provides automated checks to improve performance evaluation forms

Amazon Connect Customer introduces automated checks for performance evaluation forms, enhancing AI evaluation accuracy. Managers can run a single-click check comparing forms to best practices and receive suggestions to improve question specificity for reliable AI scoring

Amazon Connect Customer offers an automatic performance review form checker, improving AI-generated evaluation accuracy. Managers can run the check with one click to compare forms against best practices, flagging vague questions and suggesting more specific ones, such as refining 'Did the agent provide sales disclosures?' to specify required disclosures. This enables fair and accurate evaluations of human and AI agents, reducing form revision time. The feature is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo) regions. For details and pricing, see the documentation and web page.

Why it matters

This update is useful for managers who want to improve the accuracy of AI-driven customer service evaluations and for those responsible for managing performance evaluation forms

Regions: N. Virginia, Oregon and 6 more

Read the original AWS announcement

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