AWS First Steps
LanguageEnglish
New feature

AWS End User Messaging now supports voice calling on WhatsApp

AWS End User Messaging enables businesses to place and receive voice calls with customers directly within WhatsApp, maintaining conversation context without switching channels.

AWS End User Messaging enables businesses to make voice calls to customers within WhatsApp, allowing a seamless transition from chat using existing verified business identities. Customers can call businesses within WhatsApp chats, and businesses can call permitted customers. WhatsApp voice calls are available in all regions where AWS End User Messaging Social is offered. For details and getting started, see the AWS End User Messaging Social user guide.

Why it matters

This update is for businesses looking to communicate with customers via WhatsApp. It allows seamless transition from chat to voice calls, maintaining conversation context.

Read the original AWS announcement

Related articles and terms

Embedding Real-Time Communication with Amazon Chime SDK - Voice, Video, and MessagingLearn about SDK implementation patterns for embedding voice/video conferencing and PSTN integration into your own applications. Effective for services where communication is a differentiator, such as telehealth and online education.Amazon LexA service for building conversational interfaces using voice and textAmazon ConnectA cloud-based contact center service that enables building customer interaction infrastructure without physical telephony equipment, using contact flow design and pay-per-use pricingText-to-Speech - Natural Speech Synthesis and Multi-Language Support with Amazon PollyLearn how to implement text-to-speech (TTS) with Amazon Polly and build voice-interactive interfaces by integrating with Amazon Lex. Covers natural speech synthesis with the neural voice engine and practical multi-language support.Building Conversational Bots - Natural Conversation Interfaces with Amazon Lex and PollyLearn how to build conversational bots using Amazon Lex and Amazon Polly.